WE'RE LOOKING FOR A...

Virtual Assistant

About the role

The Reception and Assistant team at Ivonne Sanchez Beauty is responsible for supporting and enabling our team of PMU artists, aesthetic professionals and trainers. Our mission is to offer (and train) the safest and most exciting beauty services to our clients and trainees. To do that we research, manage, and implement beauty services and related content that reach thousands of clients every month. From self-help through to purchasing or booking a service by chatbot, phone or e-mail our clients want the most helpful information and fast so that they can book their beauty service or receive training.

The Reception and Assistant team is fast evolving and fast moving, that means we need to be faster and work to anticipate requests and solve requests before they even received. To do that we’re looking for a Virtual Assistant to help us manage virtual client interactions, coordinate with our suppliers, influencers and partners. 

This role is based from anywhere you can service our Eastern Time Zone clients and you’ll be working in tandem with Stakeholders, Reception, and our busy PMU artists and professionals to manage and fill our daily schedule. You’ll be interacting with a number of communication tools that drive the delivery of our services. We’re not a traditional beauty service provider and neither is our approach to how we service clients. You’ll need to take your knowledge of best practices and tailor them to our culture. 

The tools you will use include: Email, Online booking engines, digital waiver platform, social media, content creation tools; Wix, Hubspot

Objectives and your responsibilities

• Respond to all website, email, chat and telephone inquiries within the hour.

• Assist clients by providing accurate, valuable and timely information related to our services, their appointments or training.

• Communicate with our influencers, driving our influencer program and coordinating qualified leads.

• Dazzle our clients and partners with your white-glove approach

Must have skills and experiences

• Ability to manage, organize and act on information quickly

• Be able to take new inquiries and convert them into a lead or sale.

• Does not struggle with technology

• Able to track multiple tasks together at the same time and adjust priorities

Nice to have

• Multi-lingual (French)

• Located in Ottawa

• Previous experience working in a similar role

• Entrepreneur or business owner

To set yourself apart, you could tell us about

• Your other projects and hobbies

• Adventures in entrepreneurship or sales

• A project or role you've made a big impact in.

• Your passion for, and experience with working as a Virtual Assistant

Please note that this posting has ongoing fulfillment needs and has no set closing date.

The Reception and Assistant team at Ivonne Sanchez Beauty is responsible for supporting and enabling our team of PMU artists, aesthetic professionals and trainers. Our mission is to offer (and train) the safest and most exciting beauty services to our clients and trainees. To do that we research, manage, and implement beauty services and related content that reach thousands of clients every month. From self-help through to purchasing or booking a service by chatbot, phone or e-mail our clients want the most helpful information and fast so that they can book their beauty service or receive training.

Location

Ottawa, Canada

Specialty

Sales

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.